There are quite a number of data available to your business that can serve as indicators of trending patterns which your business can collate, analyze and convert to actionable data. This resultant data can be harnessed in formulating business decisions and tweaking existing ones in order to maximize effectiveness of available resources, increase productivity and ROI among other uses.

We are quite aware that business enterprise differ one from another. Therefore, in order to effectively implement Business Intelligence tools, we focus on the goals of the organization as a whole while taking into consideration the needs and specific roles each department. With our unprecedented multi-lateral industry experience, we can collate required data, analyze and extract hidden salient trends that are essential in making important business decisions.

What is Customer Relationship Management (CRM)?

Customer Relationship Management, or CRM, is a model for managing your company’s interaction with its current and future customers. CRM involves using software and support to help build their sales, marketing, customer service and technical support.

Why do I need Customer Relationship Management (CRM)?

Customer Relationship Management has become the need of the hour today due to increased attention toward customer relationship building. If you run a business, chances are you would need CRM for the following purposes:

  • Channeling sales and service interaction into one.
  • Revamping the management of your campaigns across various platforms like email, mobile and social networking websites.
  • Assessing you customers’ needs and analyzing his level of satisfaction.
  • Checking whether your customer is likely to return to your business for a service he/she enjoyed.
  • Applying your business models, plans and strategies in real time.
  • Attaining and then maintaining profitability.
  • Developing an edge over your competitors.

What can Dynexcel do for me?

We, at Dynexcel, provide excellent Customer Relationship Management to our clients using class leading CRM solutions. Our strategy focuses on customers, and innovating on the desire of the customer. This also provides a highly customized CRM solution for you and for your customers. Because we keep your customer in mind while exercising CRM, the customer service representative, marketers and sales representatives all have the same view of the customer in mind.

By providing the world’s best CRM solutions, BICAS Consulting offers comprehensive and capable consulting, integration support and training and ensure that you get the best out of it. Our Customer Relationship Management consistently provides the best experience to your customers so that they keep coming back for more. And more.
Our CRM solutions include:

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Sales and Marketing Automation

We provide the tools for successful sales and marketing automation for opportunities and campaigns.

Customer Service and Support

We deliver excellent helpdesk, problem resolution and support management.

Contact Centre and E-Service

We provide multi-channel customer service, viz. live chat, co-browse, email and SMS. We also provide Interactive Voice Response (IVR) and CTI.

Customer Experience and Loyalty Assessment

We are experts at assessing your customers’ satisfaction level, their customization and innovation needs and if they’re likely to return for more.

Web Experience Management

We provide Web Self-Service (WSS), intent search, knowledge syndication, Web analytics integration with CRM.

CRM Portals and SharePoint

We manage employee portals, customer portals, partner portals and SharePoint integration.

Mobile CRM

We deliver mobile CRM for Windows, iOS and Android devices featuring mobile chat and guide.

Social CRM

We provide support communities, cloud-monitoring self-service modules on social platform, integration with Facebook, Twitter, YouTube and other social media and networking websites.

CRM Analytics

We provide reporting and real-time decision support, enterprise analytics & business intelligence and also CRM data management.